Privacy Policy

We believe your privacy matters. This policy explains how SenseUpLogic handles your personal information with the care and respect it deserves.

Last Updated: January 15, 2025

1 Information We Collect

When you work with us or visit our website, we collect information that helps us provide better game design services. We're transparent about what we gather and why.

Contact Information

  • Your name and business title
  • Email address and phone number
  • Company name and address
  • Preferred communication methods

Project Details

  • Game concept descriptions
  • Target audience information
  • Budget and timeline requirements
  • Technical specifications

Website Usage

  • Pages you visit and time spent
  • Device and browser information
  • IP address and location data
  • Referral source information

Important: We never collect sensitive personal data like financial information, health records, or government identification numbers unless specifically required for legitimate business purposes.

2 How We Use Your Information

Your information helps us deliver game design services that match your specific needs. Here's exactly how we use what you share with us:

  • Project Communication: Discussing your game concepts, providing updates, and coordinating development milestones
  • Service Delivery: Creating gameplay mechanics that fit your vision and technical requirements
  • Quality Improvement: Understanding what works best for different types of game projects
  • Legal Compliance: Meeting Taiwan's business regulations and international data protection standards
  • Website Enhancement: Making our site more useful based on how visitors actually use it
  • Professional Updates: Sharing relevant industry insights and service improvements (only if you've opted in)

We don't sell your information to third parties, use it for unrelated marketing, or share it outside of legitimate business purposes. Your game ideas and business details stay confidential.

3 Information Sharing and Disclosure

We keep your information within our team whenever possible. However, there are specific situations where we may need to share certain details:

Service Providers: Sometimes we work with trusted partners for specific project needs — like specialized audio design or platform integration. These partners only receive information necessary for their specific role and are bound by confidentiality agreements.

Legal Requirements: Taiwan law may require us to disclose information in response to valid legal requests, court orders, or government investigations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers: If SenseUpLogic were ever acquired or merged with another company, your information would transfer to the new entity under the same privacy protections outlined in this policy.

Safety and Protection: We may disclose information if we believe it's necessary to prevent fraud, protect someone's safety, or safeguard our legitimate business interests.

We never share your game concepts, business strategies, or confidential project details with competitors or for marketing purposes outside of our direct business relationship.

4 Your Privacy Rights

You have meaningful control over your personal information. These aren't just legal requirements — they're practical tools for managing your privacy:

Access Your Data

Request a complete copy of what personal information we have about you. We'll provide this within 30 days in a readable format.

Correct Mistakes

If any information we have is wrong or outdated, let us know and we'll fix it promptly. This includes contact details and project preferences.

Delete Your Information

Ask us to remove your personal data from our systems. We'll comply unless we need to keep certain information for legal or legitimate business reasons.

Limit Processing

Request that we stop using your information for certain purposes while still keeping it on file. Useful if you're disputing accuracy or need time to decide.

Data Portability

Get your information in a format that lets you easily transfer it to another service provider if you choose to work with someone else.

Withdraw Consent

Change your mind about how we use your information anytime. This won't affect past activities but will apply going forward.

To exercise any of these rights, just email us at [email protected] with your request. We'll respond within 30 days and won't charge you for reasonable requests.

5 Data Security and Storage

Protecting your information is a daily priority, not an afterthought. We use multiple layers of security to keep your data safe:

Technical Protection: All data transfers use SSL encryption, our servers require multi-factor authentication, and we maintain regular security updates across all systems. Your project files are stored on secure servers with restricted access.

Physical Security: Our Taoyuan office has controlled access, locked file storage, and secured network infrastructure. Only authorized team members can access client information areas.

Administrative Controls: Team members receive privacy training, sign confidentiality agreements, and follow strict protocols for handling client information. We conduct regular security reviews and maintain incident response procedures.

Data Retention: We keep your information only as long as needed for our business relationship and legal requirements. Project files are typically retained for three years after completion, while basic contact information may be kept longer for potential future collaborations.

While we implement strong security measures, no system is completely immune to all risks. We'll notify you promptly if any security incident affects your personal information.

6 Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Here's what you should know:

Essential Cookies: These keep the website functioning properly — remembering your language preferences, maintaining your session if you contact us through our forms, and ensuring security features work correctly.

Analytics Cookies: We use these to understand which pages are most helpful, how long people spend reading different sections, and what information visitors are looking for. This helps us improve our content and site structure.

Your Cookie Control: Most browsers let you control cookie settings. You can block all cookies, delete existing ones, or get notified when new cookies are set. Keep in mind that blocking essential cookies might affect how our website works for you.

We don't use cookies for advertising purposes or share cookie data with advertising networks. The information we collect helps us make the website more useful for people interested in game design services.

7 International Data Transfers

SenseUpLogic operates from Taiwan, but we sometimes work with international partners or use services hosted in other countries. When your information crosses borders, we maintain the same privacy protections:

Service Providers: Cloud storage and communication tools we use may process data in various countries. We choose providers with strong privacy commitments and ensure they meet international data protection standards.

Client Collaboration: If you're based outside Taiwan, our project communications naturally involve international data transfers. We use encrypted communication channels and secure file sharing methods.

Legal Protections: Any international transfers comply with Taiwan's Personal Data Protection Act and international privacy frameworks. We use contractual safeguards to ensure your data receives consistent protection regardless of where it's processed.

If you have concerns about international data handling for your specific project, we can discuss alternative arrangements during our initial consultation.

8 Changes to This Policy

Privacy practices evolve as technology and regulations change. We'll update this policy when necessary and notify you about significant changes that affect how we handle your information.

Notification Process: For major changes, we'll send an email to our active clients and post a notice on our website at least 30 days before the changes take effect. Minor updates (like clarifying existing practices or fixing typos) won't require advance notice.

Your Options: If you disagree with policy changes, you can contact us to discuss your concerns or request data deletion before the changes take effect. Continued use of our services after changes indicates acceptance of the updated policy.

Version History: We maintain records of policy versions and can provide previous versions upon request if you need to reference earlier terms for ongoing projects.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions. Reach out through any of these channels:

Email Support

[email protected]

Phone

+88655330070

Office Address

Guoqiang 8th St, Taoyuan District
Taoyuan City, Taiwan 330

This privacy policy is governed by Taiwan law and was last reviewed in January 2025 to ensure compliance with current privacy regulations.